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KMID : 0926620230280040001
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Korean Journal of Hospital Management
2023 Volume.28 No. 4 p.1 ~ p.22
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Factors Affecting the Reuse of Non-face-to-face Treatment by Non-face-to-face Treatment Patients in Tertiary General Hospital
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Min Sun-Young
Kim Tae-Hyun
Lee Sang-Gyu
Jang Suk-Yong
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Abstract
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Purposes: The purpose of this study is to identify and analyze the factors that affect patients reusing non-face-to-face treatments at tertiary general hospitals.
Methodology: We retrospectively analyzed a patient's reuse of non-face-to-face treatment from February 1, 2020, to December 31, 2021, at a tertiary general hospital in Seoul within one year of the first non-face-to-face treatment. A frequency analysis was conducted to identify the study subjects? demographic characteristics, treatment type characteristics, disease characteristics, and hospital use type characteristics. Also, a cross-analysis was conducted to verify the difference in non-face-to-face treatment reuse according to the characteristics a multiple logistic regression analysis was conducted to identify the factors affecting the reuse of non-face-to-face treatment by non-face-to-face treatment patients.
Findings: The results of this study can be interpreted as indicating that the following groups are more likely to reuse the non-face-to-face treatment: women, children, the elderly, Patients living far from the hospital, psychiatric patients, pediatric patients, medical benefits recipients, chronic patients, patients with mobility difficulties, and patients with high loyalty to hospitals.
Practical Implications: When developing a non-face-to-face treatment system in the future, based on the results of this study, it is possible to target patients who prefer non-face-to-face treatment. And this study will be research material for vitalizing non-face-to-face treatment. In addition, the activation of the non-face-to-face treatment system will be an effective means for improving the quality of medical services and generating profits in hospitals in the future.
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KEYWORD
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reuse non-face-to-face treatment, non-face-to-face treatment, telemedicine, tertiary general hospital
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